Position Summary

Responsible for the efficient diagnosis, repair, and preventive maintenance of vehicles along with replacement of general automotive parts and accessories. Partner with store management and the desk team to deliver superior service and education to customers on problems and proposed solutions for their vehicles.

 

Duties & Responsibilities

• Ensure a thorough safety and mechanical vehicle inspection is completed and documented in the work order system for every car assigned to him/her that comes into the shop. Ability to communicate repairs that are necessary for the safety and operational efficiency of the vehicle to customers and management. Recommends additional repairs and services pertaining to scheduled maintenance, vehicle enhancements, and/or upgrades as appropriate.

• Conduct a wide variety of diagnoses and repairs; including but not limited to air conditioning, heating, brakes, electrical, fluid changes, maintenance services, starting and charging. Responsible for securing vehicle during repairs and after repairs are completed.

• Maintain technical capabilities to ensure proficient, safe use of service equipment. Interprets and applies technical instructions in diagram and text form.

• Maintain company directed productivity, training development plan, and comeback performance levels.

• Approachable and knowledgeable resource regarding technical matters related to installation and proper application of parts and accessories, while also providing accurate and effective direction, advice and assistance to service advisors, other technicians, commercial, retail and parts associates, management, and customers.

• Partner with Management to produce a safe and healthy work environment that complies with all local, state, and federal laws, as well as with company policies and procedures. Expected to comply with loss prevention, safety, and environmental codes and ordinances.

 

Knowledge, Skills, and Abilities

• Valid Driver's License.

• Successful completion of Background and Drug tests.

• 3+ years of related experience.

• Must have basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions. Ability to apply mathematical formulas to calculate commissions and discounts.

• ASE required; Master Preferred; state certifications/licenses where required.

• Strong customer service skills.

• Strong verbal communication skills.

• Ability to work Days, Nights, Holidays and Weekends.

• Attention to Detail — requires attention to detail and thoroughness in completing tasks. 

• Dependability — must be reliable, responsible, and dependable, and fulfill obligations. 

• Integrity —  honest and ethical. 

• Independence — ability to work with little or no supervision, finish in a timely manner. 

• Analytical Thinking — analyzing information, using logic to address work-related issues.

• Researching the vehicle that is being worked on for service bulletins and repair info

• Explaining technical diagnoses and needed repairs to non-mechanical individuals who may include other employees and/or customers on an as-needed basis

• Mentoring and teaching associates while discussing problems with customers

• Learning new technical information and techniques in formal training sessions in order to stay abreast with rapidly changing automotive technology

• Strong leadership skills

• Customer-focused attitude

• High level of motivation and energy

 

Physical Demands

• Must be able to lift, carry, and place merchandise and supplies up to 50 pounds without assistance.

• Frequent standing and walking for long periods of time.

• Frequent reaching overhead and below the knees, squatting, bending, stooping, kneeling, twisting.

• Possesses fine motor skills to safely operate tools.

• Climb up and down ladders to retrieve merchandise.

• Communicate effectively in person, by telephone, or by using telecommunications equipment.

• Enters and locates information on computer.

• Visually verifies information, often in small print.

• Safely operates a motor vehicle.

 

Instructions: To apply to this position, please email your resume and a cover letter to carplusmerced@gmail.com.