Car Plus Installation Center ("Car Plus," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, and protect information when you visit www.carplusmerced.com, request a quote, call our shop, schedule service, or communicate with us.
Information we collect
- Name, phone number, email address, and preferred contact details when you request a quote or contact us.
- Vehicle details such as year, make, model, and the type of upgrade or service you are asking about.
- Website usage data such as browser type, approximate location, IP address, pages visited, and referral source.
- Call and communication records when needed for scheduling, service follow-up, training, or quality assurance.
How we use information
- To respond to quote requests and schedule appointments.
- To discuss vehicle fitment, pricing, product options, and service recommendations.
- To send appointment reminders, project updates, and follow-up communications.
- To improve our website, marketing, and customer experience.
- To maintain records related to our work, customer service, and shop operations.
How information may be shared
We do not sell your personal information. We may share information with service providers that help us operate the business, including scheduling, payment, financing, analytics, and communications platforms. We may also disclose information when required by law or when necessary to protect our rights or customers.
Financing and third-party platforms
If you apply for financing or use third-party tools connected to our shop, your information may be handled by those providers under their own terms and privacy policies. That may include quote-request systems, payment processors, financing partners, or analytics vendors.
AI-assisted calls and communications
Car Plus may use AI-assisted tools to help with scheduling, intake, and communication routing. Calls and messages may be logged or recorded for quality assurance, training, and service follow-up.
Cookies and analytics
Our website may use cookies, conversion tracking, and analytics tools to understand traffic sources and improve marketing performance. You can control cookie behavior through your browser settings, though some features may work differently if cookies are disabled.
Your choices
You can ask us to update or correct your contact information, opt out of marketing communications, or request deletion of information we are not required to keep for legal, operational, or accounting purposes.
Contact
If you have questions about this Privacy Policy, contact Car Plus Installation Center at (209) 722-3552 or visit us at 1029 Martin Luther King Jr Way, Merced, CA 95341.